Rights of Persons of Determination

Recognition and Respect
Desert Exchange acknowledges the inherent dignity and rights of individuals with special needs, referred to as “Persons of Determination.” We are committed to providing these individuals with the utmost respect and enhanced customer service to ensure their satisfaction and comfort.

Equal Access to Services
We guarantee equal access to all our services for Persons of Determination, ensuring they enjoy the same availability, usability, and benefits as all other customers.

Accommodation of Abilities
Our services are designed to accommodate the diverse abilities and needs of Persons of Determination, providing a comprehensive and inclusive experience.

Non-Discrimination
Desert Exchange upholds the principle of fair and equal treatment for all customers, including Persons of Determination. We ensure an equitable environment, free from discrimination.

Humane Treatment
We are committed to treating all customers with humanity, with special consideration for the conditions and needs of Persons of Determination, ensuring a compassionate service approach.

Transparency of Information
Desert Exchange provides all necessary information about our products and services, ensuring Persons of Determination are fully informed and can make confident, informed decisions.

Accessibility
We ensure easy access to all our services for Persons of Determination, including physical accessibility to our premises, as well as accessible communication channels for information.

Right to Informed Choice
Persons of Determination have the right to receive clear and essential information to make informed choices among our products and services.

Right to Be Heard
We maintain easily accessible contact details, including a customer complaints department, ensuring the voices of Persons of Determination are heard and their concerns addressed.

Physical Accessibility
Our premises are fully accessible to individuals with mobility challenges. We have installed ramps and accessible counters to facilitate ease of access. Additionally, our branch is equipped with special counters designed to meet the needs of vulnerable consumers, ensuring a comfortable and inclusive environment for all.

Desert Exchange reaffirms its commitment to the rights and dignity of Persons of Determination, ensuring a respectful, accessible, and equitable service environment for all.

Desert Exchange
Licensed by the Central Bank of the UAE